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How sweepluxe Handles Your Personal Information

Your privacy matters to how we run this platform. This policy explains exactly what data we collect when you create an account, make a deposit through PayPal, Venmo, or Play+, or reach out to our support team — and what we do with it.

No data sold to third partiesPayPal, Venmo, Play+ transaction privacyAccount-level data controlsSSL-encrypted data transmissionClear retention timelines
sweepluxe How sweepluxe Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to request a copy of your data, ask us to delete your account records, or raise a concern about how your information has been used, our support team is the right place to start. Each request is logged and handled by a dedicated account care representative — not an automated response. We aim to acknowledge privacy requests within one business day.

Email Privacy Request Send a written data request or deletion inquiry to our privacy email. Include your registered account email so we can locate your records and verify your identity before acting.
Live Chat Support Open the live chat from your account dashboard to speak with a support representative directly about any privacy question, data access concern, or account security issue.
Account Settings Panel Some data preferences — like marketing communication opt-outs and cookie settings — can be adjusted directly inside your account settings without contacting support at all.
DATA HANDLING STANDARDS

How We Protect and Retain Your Account Data

Data security on sweepluxe is built around SSL encryption for every session, strict internal access controls, and third-party processor agreements that limit how your payment data — including PayPal and Venmo transaction history — can be used. We keep account records only as long as required by applicable state regulations or active account status. Once you close your account and any legally required retention window has passed, personal data tied to that account is deleted from active systems.

SSL Encryption in Transit

Every page you load and every form you submit travels over an SSL-encrypted connection, preventing your login credentials and payment details from being intercepted in transit.

Cookie and Tracking Controls

We use session cookies to keep you logged in and analytics cookies to understand how the account dashboard is used. You can adjust non-essential cookie preferences from the settings panel.

Data Retention by State Rule

How long we keep your records depends on applicable state law in your eligible jurisdiction. We do not hold data beyond what those requirements or your active account status demand.

Who Accesses Your Information

Internal access to your account data is limited to support, compliance, and fraud-prevention staff. Payment processors like PayPal and Venmo operate under their own published privacy policies.

Common Questions About Your Privacy on sweepluxe

These are the questions we hear most often about how personal data is handled, what your rights are, and how to act on them. If your question isn't covered here, live chat or a direct email request will get you a specific answer tied to your account.

We collect your name, email address, date of birth, and the payment method you connect — PayPal, Venmo, or Play+. Identity verification documents may also be requested depending on your state's requirements.

No. We share data only with processors needed to complete your transactions or satisfy a legal obligation. Your information is not sold, rented, or traded to advertising networks or data brokers.

We do not store your PayPal or Venmo login credentials. Transactions authenticate through each provider's encrypted environment, and only transaction identifiers — not full account details — are logged on our side.

Yes. Send a request via email or live chat from your registered account. We'll verify your identity first, then provide a summary of the data we hold within a reasonable timeframe.

Contact support through live chat or the privacy email address. After we verify your identity, we'll close the account and delete personal data once any state-mandated retention period has elapsed.

Yes. Access to the platform depends on state law, and data retention obligations vary by eligible jurisdiction. The same core data handling principles apply everywhere, but local legal requirements shape specific retention timelines.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.